• Locally managed service department – All decisions are made here.
• 13 manufacturer certified technicians with average tenure of 12 years
• Microsoft and Novell certified network specialists
• 100 years of customer service in San Joaquin, Stanislaus, Merced, Tuolumne & Calaveras counties
• 14 Step Total Call Process on every call
• Over $200,000 in parts inventory stocked locally
• Web based dispatching and service histories accessible by all field technicians
• You get a live person when you place a service call by phone or simply fax or email your service request
• Automatic parts restocking. Technicians carry all commonly used parts
• We do “Preventative Maintenance”!!!
• Service loaners provided at no cost
• “Lucas Elite Program” If we do not meet our response time and uptime guarantees we pay you cash.
• Lucas’ average response time for YE 2005/2006 = 4.1 hrs
• Customized service agreements

People Making a Difference!
Passionate about Customer Productivity