Lucas Business Systems

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Customer Survey

FM Audit

Customer Survey

In our effort to increase our service to you our valued customer, please take a moment to give us your thoughts by completing this brief questionnaire. Your input is invaluable to our commitment to Customer Service excellence. We thank you in advance for your time and detail to help us to serve you better.

Customer Satisfaction Level

1 = Unacceptable

2 = Poor

3 = Acceptable

4 = Good

5 = Excellent

Do you feel that your service calls are responded to promptly?

Level

In your opinion, does your technician conduct himself in a professional manner?

Level

When you call in for service or supplies are you greeted with a professional customer service experience?

Level

Is your problem solved on the first visit or does the technician have to return repeatedly for the same problem?

Level

If you have experienced billing issues, have they been resolved promptly?

Level

If you had recent equipment delivery, was the installation & training completed to your satisfaction?

Level

Overall, are you satisfied with us?

Level

Has your Account Representative visited you within the past 6 months?

Visit

Additional Comments

Company Name

Your Name

Title

Email

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Items in RED are required.