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Automated Dispatching System (ADS) was specifically designed to improve the productivity of field service personnel and dispatchers for the office equipment industry. Through our unique interfaces and connectivity to telephone systems, ADS is able to effectively transmit vital data between the host system and field personnel, when and where they need it. Our system is currently in use by over 10,000 field technicians and service dispatchers throughout North America. We look forward to helping Lucas Business Systems and your customers realize the many benefits of ADS. Here are a few reasons why Automated Dispatching System is the proven leader in service dealership automation: Customer Benefits: - Service calls and supply orders may be placed 24 hours a day, 7 days a week
- Automatic fax confirmations of service calls
- Technicians are on and off a customers phone in 2 minutes or less
- Customer’s service message will be transferred directly to the technician
- Faster response time from technicians; improved access to dispatchers
- Customers are never placed on involuntary hold
- Receive automated meter reading requests via fax and can touch tone readings at their convenience
- May respond to service questionnaires via a touch tone phone, anytime
Dispatcher Benefits: - Eliminates unnecessary technician telephone calls
- Once the service call is assigned to a technician, dispatchers don’t touch the call again
- Automatically pages the necessary information to the technicians’ alpha pagers
- Reduces manual effort up to 50% – eliminates call dispatching and closing for technicians
- Reduces stress and creates a quiet working environment
- Easily transfer calls between technicians – with automatic re-paging
- Instant access and fax capability of vital real-time management reports
- Improved customer, technician, and management communication
Technician Benefits - 24 hour access to service calls
- Eliminates being placed on hold and tying up customer phones
- Automatically alpha-pages service calls when they are logged
- Quickly dispatch, close calls, and order parts via a touch tone phone
- Listen to the customers’ problem in their own words
- Easily re-page missing calls, send test faxes, and locate other techs without a dispatcher
- Parts orders automatically printed in the Parts Dept as they are entered by technicians
- Ability to listen to verbal service history’s from previous service calls on a machine
- Increased empowerment offers greater responsibility, authority, and personal productivity
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