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- Locally managed service department – All decisions are made here.
- 14 manufacturer certified technicians with average tenure of 12 years
- Microsoft and Novell certified network specialists
- 100 years of customer service in San Joaquin, Stanislaus, Merced, Tuolumne & Calaveras counties
- Over $200,000 in parts inventory stocked locally
- Web based dispatching and service histories accessible by all field technicians
- You get a live person when you place a service call by phone or simply fax or email your service request
- Automatic parts restocking. Technicians carry all commonly used parts
- We do “Preventative Maintenance”!!!
- Service loaners provided at no cost
- “Lucas Elite Program” If we do not meet our response time and uptime guarantees we pay you cash.
- Lucas’ average response time for 2006 = 3.7 hours
- Customized service agreements for copiers, printers and multifunction devices.
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